Referral Coordinator
Are you passionate about making a difference in people’s lives through exceptional care coordination? We’re looking for a dedicated Referral Coordinator to support the smooth and efficient intake of new clients into our Home Care Services.
In this vital administrative role, you’ll be the first point of contact for new client referrals and client updates. You’ll work closely with our service delivery teams to ensure clients receive the right support from the very beginning of their journey with us.
Your key responsibilities will include:
- Responding promptly to new client referrals and entering information into the Client Management System
- Supporting clients and their representatives to understand home care options and make informed choices
- Completing intake processes and administrative requirements to prepare for service commencement
- Monitoring referral portals and ensuring timely follow-up
- Providing high-quality customer service to new and prospective clients
- Conducting intake phone appointments and documenting all client interactions
- Collaborating with Clinical Coordinators and Service Coordinators to ensure services align with client expectations and needs
- Assisting with inbound calls from clients and staff as required
What You’ll Bring:
You’re resilient, compassionate, and committed to putting clients at the centre of everything you do. You thrive in a fast-paced environment and pride yourself on your attention to detail, empathy, and strong communication skills.
To succeed in this role, you will have:
- A warm, client-focused approach with a genuine desire to help others
- Excellent communication and interpersonal skills
- Strong organisational skills and the ability to manage multiple tasks
- A team-player mindset and the ability to build positive relationships with clients and colleagues
- Previous experience in a referral or client intake role (highly regarded)
- Knowledge of client management systems or experience in aged care or community services (preferred)
Why Join Us?
- A supportive, inclusive and values-driven workplace
- Opportunities for professional growth and career progression
- Make a real impact in your community by helping people access the care they need
Ready to bring your heart to work?
Apply now to join a passionate team that truly makes a difference every day.
