Customer Service Representative
Royal District Nursing Service (RDNS NZ) is a trusted not-for-profit provider of home and community services across Aotearoa New Zealand. We’re looking for empathetic, organised, and service-driven individuals to join our Operations team as Customer Service Representatives, helping us deliver exceptional support to our clients and their whānau.
About the Role
As a key member of our Operations team, you will:
- Coordinate and manage over 11,000 client appointments weekly.
- Provide outstanding service to clients and their whānau with empathy and professionalism.
- Support both office-based and community operations with efficiency and care.
- Thrive in a fast-paced environment where adaptability and initiative are highly valued.
- Be based at our Penrose office, contributing to a collaborative and purpose-driven team.
Available Shifts
We are looking to cover multiple shifts across Monday to Sunday between 7:00am and 7:00pm.
- Shifts range from 4 to 8 hours in duration.
- Applicants must be available to work at least one weekend day (Saturday or Sunday).
- Weekday shift options may include:
- 7:00am – 11:00am
- 3:00pm – 7:00pm
What You'll Bring
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal abilities.
- Proven organisational and time management skills, with the ability to prioritise effectively.
- A proactive, team-oriented mindset with a commitment to quality service.
Ready to Apply?
If this sounds like the right opportunity for you, please apply with your Cover Letter and CV or contact Binh at bnguyen2@rdns.org.nz for more information.
At RDNS, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
